Customer support form

Interested in or have questions about the Low Code Solutions service? Please fill out the form below and the service team will contact about your inquiry within two business days. (Note: this form is only intended for UW-Madison faculty/staff)

If you are wondering whether a Betty Blocks application is the right solution for your project check out Is Low Code Solutions right for me? before submitting this form.

Name(Required)

First Last

NetID Username(Required)

Please make sure to type your NetID username (typically a combination of letters from your first and last names) rather than your campus ID number.

Email(Required)

UW-Madison School/College/Institute/Division(Required)

UW-Madison Department(Required)

Please choose the topic area that most closely relates to your inquiry(Required)

Bug/issue reporting

Requesting access to the Betty Blocks platform

Requesting an application (built by the Low Code Solutions service team)

Requesting an application (built by myself or my unit)

Support for the application I am building

Requesting a new feature/enhancement

General service question

Bug/Issue reporting

Please do not use parenthesis in your response as it will cause issues when creating your support request ticket.

Application name(Required)

Name of the application on the Betty Blocks platform.

Organization name in Betty Blocks(Required)

Name of the organization on the Betty Blocks platform where the application is located.

Please describe where you are encountering the bug/issue. Please provide detailed steps you took to get to see this bug. Include details about any troubleshooting that you have already done.(Required)

Please attach screenshots that show where the bug/issue is occurring.(Required)

Max. file size: 24 MB.

Requesting access to the Betty Blocks platform

Please do not use parenthesis in your response as it will cause issues when creating your support request ticket. If you are requesting access on behalf of someone else please include their name and email, and answer the following questions based on their role/needs.

If you are requesting access for someone else please list their name and email

Please select the role that most closely aligns with your experience (choose one).(Required)

DoIT developer

Non-DoIT developer

Non-developer

Please explain why you need access to the Betty Blocks platform.(Required)

Are there any deadlines or work that are blocked until you get access? If yes, please explain.(Required)

Requesting an application built by the Low Code Solutions service team

Please do not use parenthesis in your response as it will cause issues when creating your support request ticket.

Who should be the main point of contact to follow up about this request?(Required)

Who will act as subject matter experts and decision-makers for this project?(Required)

Please provide details about the purpose of this new application and how you would like it to function.(Required)

How many users will this application need to accommodate, and how often will they use it?(Required)

Will this application require a mobile user experience?(Required)

In certain circumstances, Betty Blocks may not be able to accommodate responsive app design for smartphones.

Yes

Will this application require a custom URL/hostname?(Required)

Custom URLs will only be allowed if they are approved by the hostmaster.

Yes

What is the desired URL/hostname?(Required)

Are there deadlines, dependencies and/or an existing project charter for having this application built? Please explain.(Required)

If a project charter exists, please either attach a copy to this submission (below) or be prepared to provide it at the initial assessment meeting.

What criteria or tools are used to manage user security around this process (e.g. users specific to a security group in Workday allowed access)?(Required)

What data elements will be needed (either from another system or from application users)?(Required)

What data sharing or integrations will be needed (with application users or sending data to another system)?(Required)

What are the data/document storage needs?(Required)

Will this application need ongoing support by the LCS team?(Required)

Please share any documentation about the existing process, policies, systems, tools, and function.

Max. file size: 24 MB.

Requesting an application built by myself or my unit

Please do not use parenthesis in your response as it will cause issues when creating your support request ticket.

Who should be the main point of contact to follow up about this request?(Required)

Who will be building/developing this application?(Required)

Who will act as subject matter experts and decision-makers for this project?(Required)

Please provide details about the purpose of this new application and how you would like it to function.(Required)

How many users will this application need to accommodate, and how often will they use it?(Required)

Will this application require a mobile user experience?(Required)

In certain circumstances, Betty Blocks may not be able to accommodate responsive app design for smartphones.

Yes

Will this application require a custom URL/hostname?(Required)

Custom URLs will only be allowed if they are approved by the hostmaster.

Yes

What is the desired URL/hostname?(Required)

Are there deadlines and/or dependencies for having this application built? Please explain.(Required)

What criteria or tools are used to manage user security around this process (e.g. users specific to a security group in Workday allowed access)?(Required)

What data elements will be needed (either from another system or from application users)?(Required)

What data sharing or integrations will be needed (with application users or sending data to another system)?(Required)

What are the data/document storage needs?(Required)

Will this application need ongoing support by the LCS team?(Required)

Please share any documentation about the existing process, policies, systems, tools, and function.

Max. file size: 24 MB.

Support for the application I am building

Please do not use parenthesis in your response as it will cause issues when creating your support request ticket.

Application name(Required)

Name of the application on the Betty Blocks platform.

Organization name in Betty Blocks(Required)

Name of the organization on the Betty Blocks platform where the application is located.

Please describe the support that you need. Provide as much detail as possible(Required)

File upload (optional)

Max. file size: 24 MB.

Requesting a new feature/enhancement

Please do not use parenthesis in your response as it will cause issues when creating your support request ticket.

Describe the feature/enhancement that you are requesting.(Required)

Provide as much detail as possible.

Please provide an example that demonstrates when and where this new feature/enhancement would be helpful.(Required)

Provide as much detail as possible.

General service question

Please do not use parenthesis in your response as it will cause issues when creating your support request ticket.

Please describe your question or request.(Required)

Provide as much detail as possible.

Provide any attachments related to your inquiry. (optional)

Please attach any supporting documention.

Max. file size: 24 MB.

Hidden

Urgency

Impact/Priority(Required)

Please select the appropriate priority level based on the Impact / Priority Matrix table below.

Impact / Priority Matrix

Impact / Priority Matrix	Multiple units affected / Critical business impact / Safety	Single unit affected / Important business impact	Few individuals affected / Minimal business impact
4 hours or less	1	1	2
2 business days or less	1	2	3
5 business days or less	2	3	3
Defer / hold for monitoring / tracking	4	4	4

Phone

This field is for validation purposes and should be left unchanged.